When your burglar alarm is triggered, the following steps are taken with a monitored system:
1. Your burglar alarm is triggered, implying an intrusion.
2. The signal from your burglar alarm is received by our Alarm Receiving Centre (ARC) and sent on to our control room.
3. If an alarm is triggered at a time that you’ve set likely for your household to be at home, then our Monitoring Centre Operatives will contact you directly to check for a false alarm.
4. However, if an alarm is triggered when you are away from your property, or within the night, then our Monitoring Centre Operatives will check your live CCTV footage to verify an intruder. and call the most appropriate response team.