When your CCTV system detects an intrusion, these are the steps that occur when your system is monitored:
1. Your CCTV security system detects activity and an intrusion.
2. The signal from your security system is received by our Alarm Receiving Centre (ARC) and sent to our control room.
3. Depending on your household CCTV settings, our Monitoring Centre Operatives will contact you directly if activity occurred when it is likely your household is home, to check if the activation was a false alarm.
4. If set to that you are away from your property, or it is within non-waking hours, then our Monitoring Centre Operatives will check your live CCTV footage to verify an intruder. They will call an immediate police response, issue an audio response as well as contact the nominated contact of your household.