Protecting your privacy is important to Homewatch Security LTD..
We are committed to protecting your personal information whether by individuals with whom we do business, visitors to and users of our websites.
We shall always be transparent with you about how we are using your details and shall process your personal Data in full accordance of the General Data Protection Regulation (GDPR) and the UK Data Protection Act 2018.
This Policy Notice explains what personal Data we collect, how we use and manage it and the rights you have in relation to your personal Data.
Before you provide us with any personal Data or browse our website, please read through this policy Notice in full and make sure that you are comfortable with our privacy practices.
Homewatch Security LTD specialise in providing high quality Integrated electronic security systems & fire systems.
Our full contact details can be found at the end of this notice.
This privacy notice covers all information held by the organisation be it captured by electronic means, paper records, in person or via social media. This policy covers our main websites http://www.homewatchgroup.com/
Our principles for processing personal data are:
We collect personal data for a variety of reasons to offer our services to you and to comply with our legal duties, including for the purpose of fulfilling our contractual obligations for our customers, to notify you of any changes to your services and to provide you with information in relation to similar goods and services that may be of interest, to administer our websites and help improve our products and services.
The range of services that we provide includes but not limited to:
Homewatch Security LTD collects personal data from a range of individuals in the context of its business activities, including but not limited to:
We obtain personal data which is knowingly and voluntarily disclosed to us, both in an online and offline context. We collect personal data when you:
Visit our websites, and/ or complete one of our forms; contact our customer service centres or request information from us in any other way including but not limited to;
Given the diversity of Homewatch Security LTD wide customer base, the personal data that we collect will vary. Some of our customers may have a contract with us for their own home. Other customers may take the form of a local authority, housing association, private business or consortium who contract us to attend a portfolio of sites to provide a range of services.
The information we collect in order to meet our contractual obligations will therefore include but not limited to the following (where appropriate):
We record all telephone communications with time and date to and from our ARC to comply with our Regulators, details of length of time the recording are kept can be found below.
Homewatch Security LTD may share your personal Data with people within the company who have a “need to know” that data for business or legal reasons, for example but not limited to the examples below:
We may disclose your personal data to third parties including but not limited to:
If you would like to know who we have shared your personal data with in detail, please contact us using the contact details provided at the end of this Privacy Notice.
Homewatch Security LTD Legal basis for collecting and using personal data as described in this privacy notice(statement) depends on the personal data we collect and the specific context in which we collect the information.
We will process your data under Homewatch Security LTD legitimate interests, to comply with the Law, contractual obligations, employment legislation and, also where applicable, with your consent.
We store all personal data on our secure drives, any password, access codes, IT addresses are stored on a separate secure drive which limited to a certain number of “need to know” personal. Our Websites servers are hosted from in the UK.
We will keep your information for no longer than is necessary in accordance with any statutory time limits and regulator best practice guidelines, but the following will give you an idea of how long we shall retain your information.
Employee data: 7 years after employee leaves. Pension data and certificates for medical tests, for example, eye or hearing tests, will be kept indefinitely.
Recruitment information: CV’s and applications for unsuccessful candidates will be deleted 6 months after campaign, unless the candidate has consented to a longer retention period.
Client information: For as long as a working relationship is active and then 7 years following last activity.
Enquiries: 24 months, we retain for this period for any client that does not sign up as often enquiries can take this period of time to come to fruition. For existing clients please refer to client information.
Financial information: 7 years after last Activity
Your rights are detailed below, and you have a right to ask us to stop processing or remove certain types of personal data, especially sensitive data. Where there is no overriding lawful reason why we need to do this, we shall always honour your request. Contact details can be found at the end of this Privacy Notice.
The Data Protection Act 2018 and GDPR affords Data Subjects (that is people whose information we capture) certain rights and these are listed below for your convenience:
You can read more about your rights at https://ico.org.uk/your-data-matters/
We try to meet the highest standards when collecting and using personal information.
For this reason, we take any complaints we receive about this seriously. We encourage people to bring it to our attention if they think that our collection or use of information is unfair, misleading or inappropriate. We would also welcome any suggestions for improving our procedures.
If you have a concern, inquiry or complaint about how Homewatch Security LTD has used your personal Data please use contact detail below. Please note: you will be asked to prove your identify before any personal information can be released.
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Data Protection Officer
Homewatch Security LTD
29 Metro Centre
Registration Number: 02841796
Tel: 0333 034 3955
We are the leading specialists in Intruder Alarms, CCTV & 24 Hour Monitoring, Fire Alarms, Security Lighting, Automatic Gates, Access Control and Repairs and Maintenance.