Customer service and customer satisfaction is important to us.
We want to make sure you and your family are safe and secure – but above all we want you to be happy with our service.
We work hard to ensure we provide outstanding value, quality security staff, independent advice and a complete after-sales service.
So we developed our Customer Charter – a set of promises to you that all our team adhere to.
- You will receive friendly, courteous and excellent service. You will always be respected, never taken for granted, and we will always honour our commitments to you absolutely.
- We guarantee there will be no dust, no mess and no damage to your property.
- You will always be able to seek our help whatever you fire and security needs. All of our customers are always treated equally.
- We will always strive to improve and your feedback is critical to our continued innovation and improvement. We always look forward to your ideas, comments and suggestions.
- The way we communicate with you is important. We will acknowledge any communication you have with us and will always keep you informed of progress. Unlimited telephone and email support is there when you need it.
- We will be honest, truthful, “up front” and open with you at all times. We expect you’ll be like that too.